Shipping and Returns Policy

Applicable to Yomo, operating in the Republic of South Africa
as a subsidiary of Pax Africana (Pty) Ltd

Index

• Introduction

• Shipping Policy
  2.1 Order Processing
  2.2 Delivery Methods and Timelines
  2.3 Delivery Charges
  2.4 Delivery Confirmation

• Returns Policy
  3.1 Eligibility for Returns
  3.2 Return Procedure
  3.3 Return Shipping Costs
  3.4 Refunds and Replacements

• Non-Returnable / Non-Refundable Items

• Risk and Ownership

• Customer Support

• Amendments to Policy

1. Introduction

1.1 This Shipping and Returns Policy (“Policy”) sets out the terms and conditions relating to the delivery and return of SIM cards purchased from Yomo (“the Company”), a Mobile Virtual Network Operator (MVNO) in South Africa.

1.2 This Policy is drafted in compliance with the Consumer Protection Act, 68 of 2008 (CPA), the Electronic Communications Act, 36 of 2005, and all other applicable laws of the Republic of South Africa.

1.3 This Policy applies to all subscribers (“Customer(s)”) who purchase SIM cards through the Company’s website, mobile application, or any other authorised sales channel.

2. Shipping Policy

2.1 Order Processing

2.1.1 Orders will only be processed once payment has been received and cleared through the Company’s authorised payment gateway.
2.1.2 Orders placed on weekends or public holidays will be processed on the next business day.

2.2 Delivery Methods and Timelines

2.2.1 The Company delivers SIM cards via reputable courier and/or postal services within the Republic of South Africa.
2.2.2 Standard delivery timelines are 3–7 business days, depending on the delivery location.
2.2.3 Delivery times are estimates and may be subject to delays outside of the Company’s control, including but not limited to courier delays, strikes, or force majeure events.

2.3 Delivery Charges

2.3.1 Delivery charges will be displayed to the Customer at checkout prior to confirming the order.
2.3.2 Free delivery promotions may be offered from time to time at the Company’s discretion.

2.4 Delivery Confirmation

2.4.1 A delivery confirmation (tracking number) will be sent to the Customer once the order has been dispatched.
2.4.2 Customers are responsible for ensuring that the delivery address provided is correct. The Company will not be held liable for deliveries made to incorrect addresses supplied by the Customer.

3. Returns Policy

3.1 Eligibility for Returns

3.1.1 Returns are permitted only in the following circumstances:
a) The SIM card is defective, damaged, or faulty upon delivery.
b) The incorrect SIM card was delivered.
c) The SIM card is returned unused and in its original packaging within 7 (seven) business days of delivery, in compliance with Section 20 of the CPA.

3.1.2 Activated SIM cards cannot be returned unless defective.

3.2 Return Procedure

3.2.1 Customers must notify the Company in writing of their intention to return a SIM card by emailing info@yomo.mobi within the prescribed return period.
3.2.2 Once the return request is approved, the Company will provide the Customer with instructions for returning the SIM card.
3.2.3 Customers may be required to provide proof of purchase (order number, invoice, or receipt).

3.3 Return Shipping Costs

3.3.1 If the return is due to an error by the Company (e.g., incorrect or defective SIM card), the Company will bear the cost of return shipping.
3.3.2 If the return is due to the Customer’s decision (e.g., change of mind), the Customer will be responsible for the return shipping costs.

3.4 Refunds and Replacements

3.4.1 Refunds will only be processed once the returned SIM card has been received, inspected, and approved by the Company.
3.4.2 Refunds will be made using the original method of payment within 10–14 business days of approval.
3.4.3 In cases where a replacement SIM card is requested, the Company will dispatch the replacement within 5 (five) business days of approval of the return.

4. Non-Returnable / Non-Refundable Items

4.1 Activated SIM cards, airtime, or data bundles are non-returnable and non-refundable, except where required by law.
4.2 Any SIM card that has been tampered with, altered, or damaged after delivery will not qualify for return or refund.

5. Risk and Ownership

5.1 Risk in the SIM card passes to the Customer upon delivery to the address specified by the Customer.
5.2 Ownership of the SIM card remains with the Company until full payment has been received.

6. Customer Support

For any queries regarding shipping or returns, Customers may contact the Company via:

Email: info@yomo.mobi
Telephone: +27 80 0000 150
Operating Hours: Monday to Friday, 08h00 – 17h00 (excluding public holidays)

7. Amendments to Policy

7.1 The Company reserves the right to amend this Policy at any time, subject to applicable legislation.
7.2 The latest version of this Policy will always be available on the Company’s official website.

This policy was last updated on 19 September 2025.
Any changes to this policy can be found on our website at www.paxafricana.co.za.