Privacy Notice to Customers

Introduction

We use this privacy notice to disclose the privacy practices of Pax Africana in accordance with privacy regulations, such as the Protection of Personal Information Act and other data regulations. We aim to help you understand what personal data we collect, how we use it, and what control you have over it.

This notice applies solely to data collected by Pax Africana and defines the following:

• What personal data is collected from Pax Africana websites, mobile applications, social media platforms, and other registration forms.

• How personal data is collected, used, shared, stored, and otherwise processed.

• The security procedures implemented to protect your data.

• Your choices and rights regarding the use of your data.

• How you can contact us for issues such as correcting inaccuracies of your data or requesting the removal of your personal data from Pax Africana systems.

Please read the following privacy notice to understand the processing, collection, sharing, protection, and your rights associated with your personal data.

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Who We Are

Pax Africana stands at the forefront of technological innovation, providing comprehensive turnkey solutions that harness the transformative power of Extended Reality (XR) and Artificial Intelligence (AI). Our commitment to transforming business processes spans a multitude of sectors, with a particular emphasis on the digital transformation of public services.

It is our mission to drive progress and efficiency by delivering innovative, tailored technological solutions that empower public services and other sectors. To do so, we collect and use personal data that you provide.

For the purposes of this policy, we act as the data controller, as we determine how your personal data is used and processed.

We have appointed a Data Protection Officer (DPO) to assist with questions, requests, and complaints in relation to this privacy policy and the collection and processing of your personal data. See the Contact Information section for details.

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Scope

This notice applies to all solutions offered by Pax Africana to its customers, including telecommunications, health, educational, and financial solutions, and any other services and goods offered by Pax Africana.

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Definitions

Customer:
For this notice, the definition of a “customer” includes:

• Prospective customers: persons who are interested in Pax Africana solutions or to whom Pax Africana may be offering or promoting products or services;

• New and existing customers: persons who have taken up Pax Africana solutions;

• Previous customers: persons who previously took up Pax Africana solutions; and

• Users: persons who use Pax Africana platforms, interfaces, or service channels.

Process:
In this notice, “process” means how Pax Africana collects, uses, stores, makes available, destroys, updates, discloses, or otherwise deals with customers’ personal information.

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Data We Collect

We have access to any data that you voluntarily provide via email, social media platforms, telephone, forms, chat functions, user registration, surveys, any solutions or service channels such as websites and applications (apps), or from approved parties that Pax Africana interacts with when conducting its business.

Through these means, we collect the following types of data:

• Full name

• Email address

• Username

• Phone number

• Physical address

• Date of birth

• Government Identification number (e.g., ID or passport number)

• Information about any complaints, enquiries, and communication you make with us

• Details on services received from us

• Education

• Language

• Age

• National origin

• Marital status

• Employment history

• Financial history

• Gender or sex

• Information about customer’s location (e.g., GPS geolocation)

• Biometric information (fingerprints, signature, facial biometrics)

• Medical history

• Physical health, disability

• Online identifiers (cookies, IP addresses, device fingerprints, device IDs)

Note: A juristic entity, such as a company, may also have personal information protected by law, which may be processed in terms of this privacy notice.

Pax Africana collects and processes customers’ personal information at the start of and throughout their relationship with Pax Africana, and may continue processing information after the relationship has ended.

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How We Use Your Data

Your personal data may be used for the following purposes:

• Customization of content and user experience

• Identifying you when you use Pax Africana solutions

• Account set-up and administration

• Internal research and development

• Legal obligations

• Internal audits

• Fulfilling obligations outlined in any agreements with users

• Gathering feedback and opinions on our services

• Notifying users of changes to our services

• Responding to requests and comments

• Processing transactions

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Legal Basis of Processing Customer Information

1. Legitimate Interest

Pax Africana may process customers’ personal data in the daily management of its business and products, and to protect Pax Africana’s customers, employees, service providers, and assets.

Legitimate interests include, but are not limited to:

• Marketing and research (to provide the most appropriate solutions)

• Developing and improving Pax Africana solutions, operations, platforms, and service channels

• Record-keeping and reporting

• Customer satisfaction surveys and promotional campaigns

• Market segmentation and behavioural research

• Processing payments and debit orders

2. Consent

Pax Africana may process customer information where explicit consent has been given. Customers have the right to withdraw consent at any time.

3. Law

Pax Africana may process personal data if required by law. See Schedule of Legislation for a full list.

4. Contract

Pax Africana may process personal data when necessary to conclude or perform under a contract, including account management, service delivery, and customer support.

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Specific Data Use

• Account registration: To create and manage accounts, including name, username, and email.

• Order processing: To process transactions, billing, and shipping.

• Support: To contact you regarding service issues or enquiries.

Personal data may be used without consent where legally required, or when anonymised/pseudonymised.

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How We Share Your Data

Personal data may be shared with:

• Regulators (for compliance)

• Third-party service providers (e.g., hosting, IT services, payment processing)

• Other Pax Africana entities and affiliates

• Courts of law (where required)

• The general public (via voluntary social media submissions)

Pax Africana ensures that shared data is secure, limited, and only used for intended purposes.

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Where We Process Your Data

If you are visiting Pax Africana websites and applications from outside South Africa, your data will be processed on servers located in South Africa.

Transfers to other countries will occur only if:

• Adequate protection is in place,

• Required to fulfil a contract, or

• Explicit consent has been given.

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How Long We Store Your Data

Data is retained only as long as necessary to fulfil its purpose, or as required by law. Retention periods may extend for archiving, research, or statistical purposes.

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How We Protect Your Data

• Encryption of sensitive information (e.g., credit card data).

• Secure HTTPS connections.

• Employee confidentiality agreements and training.

• Strict access control (need-to-know basis).

• Tested breach response procedures.

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Use of Cookies

Pax Africana websites use cookies to:

• Save login preferences

• Analyse usage

• Deliver tailored advertising

• Store settings

For details, see our Cookie Policy.

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Your Rights Regarding Your Personal Data

You have the right to:

• Request access to your data

• Correct inaccuracies

• Request deletion where appropriate

• Object to processing

• Request data transfer

• Opt out of marketing communications

• Raise complaints about data handling

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How to Opt Out

Customers may manage consent preferences (including marketing) through Pax Africana apps, websites, or by contacting Pax Africana directly (see Contact Information).

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External Links

Pax Africana is not responsible for the privacy practices of linked external websites.

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Contact Information

For questions, concerns, or to exercise your rights, please contact:

Email: support@paxafricana.co.za
Phone: +27 65 299 3436
Address:
208 Main Road,
Walmer,
Gqeberha,
6065

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Changes to This Privacy Notice

This privacy notice was last updated on 19 September 2025.
Any updates will be published on our website: www.paxafricana.co.za.

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Schedule of Legislation

Pax Africana may process personal information where required, permitted, or contemplated in law, including but not limited to:

• Broad-Based Black Economic Empowerment Act 53 of 2003

• Competition Act 89 of 1998

• Companies Act 71 of 2008

• Consumer Protection Act 68 of 2008

• Cybercrimes Act 1 of 2020

• Electronic Communications and Transactions Act 25 of 2002

• Financial Sector Regulation Act 9 of 2017

• Immigration Act 13 of 2002

• National Credit Act 34 of 2005

• National Payment System Act 78 of 1998

• Protection of Personal Information Act 4 of 2013

• Regulation of Interception of Communications Act 70 of 2002